Privacy Policy

We may collect information you provide directly, including your name, email address, phone number, profile details, coaching preferences, program responses, progress notes, photos, and messages.

If you use connected tools such as a smart scale or tracking app, we may collect wellness-related measurements you choose to sync, such as weight, body composition estimates, check-ins, and activity related to the program.

We may also collect basic technical information such as device type, browser, pages visited, referral source, approximate location, and usage data to keep the service reliable and improve the experience.

We use information to provide the 21 Nu.me program, personalize coaching and accountability, track progress, respond to support requests, process purchases, send service updates, and improve our products and community experience.

We may use aggregated or de-identified information to understand program performance, improve content, and develop new features.

We do not sell personal information. We may share information with service providers that help us operate the website, app, payments, messaging, analytics, hosting, customer support, and related business systems.

We may disclose information if required by law, to protect rights and safety, to prevent abuse, or as part of a business transfer such as a merger, acquisition, or reorganization.

21 Nu.me is a wellness accountability program, not a medical service. Information shown in the program, including smart scale values and progress estimates, is for general wellness tracking and may not be clinically accurate.

You should consult a qualified healthcare provider before starting any wellness, nutrition, fitness, or weight management program, especially if you have a medical condition, are pregnant, or take medication.

We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain business records.

We use reasonable administrative, technical, and organizational safeguards, but no internet service can guarantee absolute security.

You may request access, correction, deletion, or export of your personal information, subject to legal and operational limits.

You can opt out of non-essential marketing communications by using the unsubscribe instructions in those messages or by contacting us.

21 Nu.me is not intended for children under 13. We do not knowingly collect personal information from children under 13.

For privacy questions or requests, contact us at support@21nu.me.