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Terms of Service
These terms govern your access to and use of the 21 Nu.me website, app, coaching, community, smart scale tracking, and related wellness accountability services.
Last updated: May 17, 2026
Acceptance of Terms
By using 21 Nu.me, you agree to these Terms of Service and any additional terms shown when you sign up, purchase, or use a specific feature.
If you do not agree to these terms, do not use the website, app, coaching, community, or related services.
Wellness Program Only
21 Nu.me provides wellness accountability, education, tracking, coaching, and community support. The service is not medical advice, diagnosis, treatment, or a substitute for professional healthcare.
You are responsible for deciding whether the program is appropriate for you. Consult a qualified healthcare provider before starting any nutrition, fitness, weight management, or wellness program.
Accounts and Eligibility
You agree to provide accurate information, keep your account secure, and promptly update information that changes.
You are responsible for activity under your account. Do not share access credentials or use another person's account without permission.
Purchases, Fees, and Refunds
Program fees, included features, billing timing, and any refund terms are shown at checkout or in the offer details for the specific program you purchase.
Third-party payment processors may handle payment information under their own terms and privacy policies.
Community and Coaching Conduct
You agree to communicate respectfully, avoid harassment or abusive behavior, and not post content that is unlawful, misleading, harmful, or infringes another person's rights.
We may moderate, remove content, suspend access, or terminate accounts that violate these terms or create risk for the community.
Tracking, Smart Scale, and App Data
Measurements, body composition values, progress charts, and recommendations may be estimates and may vary based on device, usage, and other factors.
You are responsible for reviewing your own progress and stopping any activity that causes pain, dizziness, distress, or other concerning symptoms.
Intellectual Property
The 21 Nu.me name, website, app, content, program materials, designs, graphics, and related materials are owned by us or our licensors and are protected by intellectual property laws.
You may use program materials for your personal, non-commercial participation in the program. You may not copy, resell, distribute, or create derivative products from our materials without written permission.
Third-Party Services
The service may link to or integrate with third-party websites, apps, payment processors, analytics tools, messaging tools, or device platforms. We are not responsible for third-party services or their terms.
Disclaimers and Limitation of Liability
The service is provided on an "as is" and "as available" basis. We do not guarantee specific wellness, weight, body composition, health, or financial outcomes.
To the fullest extent permitted by law, 21 Nu.me is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, revenue, profits, or goodwill.
Changes and Termination
We may update these terms or change, suspend, or discontinue parts of the service. If changes are material, we will make reasonable efforts to provide notice.
We may suspend or terminate access if you violate these terms, misuse the service, or create legal, security, or operational risk.
Contact
For questions about these terms, contact us at support@21nu.me.